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更新内容： - 后端 AI 服务优化（能力分析、知识点解析等） - 前端考试和陪练界面更新 - 修复多个 prompt 和 JSON 解析问题 - 更新 Coze 语音客户端
199 lines
7.7 KiB
Python
199 lines
7.7 KiB
Python
"""
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陪练分析报告提示词模板
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功能：分析陪练对话，生成综合评分和改进建议
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"""
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# ==================== 元数据 ====================
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PROMPT_META = {
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"name": "practice_analysis",
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"display_name": "陪练分析报告",
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"description": "分析陪练对话，生成综合评分、能力维度评估、对话标注和改进建议",
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"module": "kaopeilian",
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"variables": ["dialogue_history"],
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"version": "1.0.0",
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"author": "kaopeilian-team",
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}
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# ==================== 系统提示词 ====================
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SYSTEM_PROMPT = """你是话术分析专家，用户是一家轻医美连锁品牌的员工，用户提交的是用户自己与顾客的对话记录，你做分析与评分。并严格按照以下格式输出。
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输出标准：
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{
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"analysis": {
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"total_score": 88,
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"score_breakdown": [
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{"name": "开场技巧", "score": 92, "description": "开场自然，快速建立信任"},
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{"name": "需求挖掘", "score": 90, "description": "能够有效识别客户需求"},
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{"name": "产品介绍", "score": 88, "description": "产品介绍清晰，重点突出"},
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{"name": "异议处理", "score": 85, "description": "处理客户异议还需加强"},
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{"name": "成交技巧", "score": 86, "description": "成交话术运用良好"}
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],
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"ability_dimensions": [
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{"name": "沟通表达", "score": 90, "feedback": "语言流畅，表达清晰，语调富有亲和力"},
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{"name": "倾听理解", "score": 92, "feedback": "能够准确理解客户意图，给予恰当回应"},
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{"name": "情绪控制", "score": 88, "feedback": "整体情绪稳定，面对异议时保持专业"},
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{"name": "专业知识", "score": 93, "feedback": "对医美项目知识掌握扎实"},
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{"name": "销售技巧", "score": 87, "feedback": "销售流程把控良好"},
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{"name": "应变能力", "score": 85, "feedback": "面对突发问题能够快速反应"}
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],
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"dialogue_annotations": [
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{"sequence": 1, "tags": ["亮点话术"], "comment": "开场专业，身份介绍清晰"},
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{"sequence": 3, "tags": ["金牌话术"], "comment": "巧妙引导，从客户角度出发"},
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{"sequence": 5, "tags": ["亮点话术"], "comment": "类比生动，让客户容易理解"},
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{"sequence": 7, "tags": ["金牌话术"], "comment": "专业解答，打消客户疑虑"}
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],
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"suggestions": [
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{"title": "控制语速", "content": "您的语速偏快，建议适当放慢，给客户更多思考时间", "example": "说完产品优势后，停顿2-3秒，观察客户反应"},
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{"title": "多用开放式问题", "content": "增加开放式问题的使用，更深入了解客户需求", "example": "您对未来的保障有什么期望？而不是您需要保险吗？"},
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{"title": "强化成交信号识别", "content": "客户已经表现出兴趣时，要及时推进成交", "example": "当客户问费用多少时，这是购买信号，应该立即报价并促成"}
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]
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}
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}
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## 输出要求（严格执行）
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1. 直接输出纯净的 JSON，不要包含 Markdown 标记（如 ```json）
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2. 不要包含任何解释性文字
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3. score_breakdown 必须包含 5 项：开场技巧、需求挖掘、产品介绍、异议处理、成交技巧
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4. ability_dimensions 必须包含 6 项：沟通表达、倾听理解、情绪控制、专业知识、销售技巧、应变能力
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5. dialogue_annotations 标注有亮点或问题的对话轮次，tags 可选：亮点话术、金牌话术、待改进、问题话术
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6. suggestions 提供 2-4 条具体可操作的改进建议，每条包含 title、content、example
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## 评分标准
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- 90-100：优秀
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- 80-89：良好
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- 70-79：一般
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- 60-69：需改进
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- <60：亟需提升"""
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# ==================== 用户提示词模板 ====================
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USER_PROMPT = """{dialogue_history}"""
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# ==================== JSON Schema ====================
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PRACTICE_ANALYSIS_SCHEMA = {
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"type": "object",
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"required": ["analysis"],
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"properties": {
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"analysis": {
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"type": "object",
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"required": ["total_score", "score_breakdown", "ability_dimensions", "dialogue_annotations", "suggestions"],
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"properties": {
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"total_score": {
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"type": "number",
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"description": "总体评分（0-100）",
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"minimum": 0,
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"maximum": 100
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},
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"score_breakdown": {
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"type": "array",
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"description": "分数细分（5项）",
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"items": {
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"type": "object",
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"required": ["name", "score", "description"],
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"properties": {
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"name": {"type": "string", "description": "维度名称"},
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"score": {"type": "number", "description": "得分（0-100）"},
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"description": {"type": "string", "description": "评价描述"}
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}
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},
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"minItems": 5
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},
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"ability_dimensions": {
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"type": "array",
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"description": "能力维度评分（6项）",
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"items": {
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"type": "object",
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"required": ["name", "score", "feedback"],
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"properties": {
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"name": {"type": "string", "description": "能力维度名称"},
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"score": {"type": "number", "description": "得分（0-100）"},
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"feedback": {"type": "string", "description": "反馈评语"}
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}
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},
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"minItems": 6
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},
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"dialogue_annotations": {
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"type": "array",
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"description": "对话标注",
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"items": {
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"type": "object",
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"required": ["sequence", "tags", "comment"],
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"properties": {
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"sequence": {"type": "integer", "description": "对话轮次序号"},
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"tags": {
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"type": "array",
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"description": "标签列表",
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"items": {"type": "string"}
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},
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"comment": {"type": "string", "description": "点评内容"}
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}
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}
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},
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"suggestions": {
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"type": "array",
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"description": "改进建议",
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"items": {
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"type": "object",
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"required": ["title", "content", "example"],
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"properties": {
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"title": {"type": "string", "description": "建议标题"},
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"content": {"type": "string", "description": "建议内容"},
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"example": {"type": "string", "description": "示例"}
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}
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},
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"minItems": 2,
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"maxItems": 5
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}
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}
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}
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}
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}
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# ==================== 常量定义 ====================
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SCORE_BREAKDOWN_ITEMS = [
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"开场技巧",
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"需求挖掘",
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"产品介绍",
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"异议处理",
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"成交技巧",
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]
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ABILITY_DIMENSIONS = [
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"沟通表达",
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"倾听理解",
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"情绪控制",
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"专业知识",
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"销售技巧",
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"应变能力",
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]
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ANNOTATION_TAGS = [
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"亮点话术",
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"金牌话术",
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"待改进",
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"问题话术",
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]
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