"""
智能工牌能力分析与课程推荐提示词模板

功能：分析员工与顾客的对话记录，评估能力维度得分，并推荐适合的课程
"""

# ==================== 元数据 ====================

PROMPT_META = {
    "name": "ability_analysis",
    "display_name": "智能工牌能力分析",
    "description": "分析员工与顾客对话，评估多维度能力得分，推荐个性化课程",
    "module": "kaopeilian",
    "variables": ["dialogue_history", "user_info", "courses"],
    "version": "1.0.0",
    "author": "kaopeilian-team",
}


# ==================== 系统提示词 ====================

SYSTEM_PROMPT = """你是话术分析专家，用户是一家轻医美连锁品牌的员工，用户提交的是用户自己与顾客的对话记录，你做分析与评分。并严格按照以下格式输出。并根据课程列表，为该用户提供选课建议。

输出标准：
{
  "analysis": {
    "total_score": 82,
    "ability_dimensions": [
      {
        "name": "专业知识",
        "score": 88,
        "feedback": "产品知识扎实，能准确回答客户问题。建议：继续深化对新产品的了解。"
      },
      {
        "name": "沟通技巧",
        "score": 92,
        "feedback": "语言表达清晰流畅，善于倾听客户需求。建议：可以多使用开放式问题引导。"
      },
      {
        "name": "操作技能",
        "score": 85,
        "feedback": "基本操作熟练，流程规范。建议：提升复杂场景的应对速度。"
      },
      {
        "name": "客户服务",
        "score": 90,
        "feedback": "服务态度优秀，客户体验良好。建议：进一步提升个性化服务能力。"
      },
      {
        "name": "安全意识",
        "score": 79,
        "feedback": "基本安全规范掌握，但在细节提醒上还可加强。"
      },
      {
        "name": "应变能力",
        "score": 76,
        "feedback": "面对突发情况反应较快，但处理方式可以更灵活多样。"
      }
    ],
    "course_recommendations": [
      {
        "course_id": 5,
        "course_name": "应变能力提升训练营",
        "recommendation_reason": "该课程专注于提升应变能力，包含大量实战案例分析和模拟演练，针对您当前的薄弱环节（应变能力76分）设计。通过学习可提升15分左右。",
        "priority": "high",
        "match_score": 95
      },
      {
        "course_id": 3,
        "course_name": "安全规范与操作标准",
        "recommendation_reason": "系统讲解安全规范和操作标准，通过案例教学帮助建立安全意识。当前您的安全意识得分为79分，通过本课程学习预计可提升12分。",
        "priority": "high",
        "match_score": 88
      },
      {
        "course_id": 7,
        "course_name": "高级销售技巧",
        "recommendation_reason": "进阶课程，帮助您将已有的沟通优势（92分）转化为更高级的销售技能，进一步巩固客户服务能力（90分）。",
        "priority": "medium",
        "match_score": 82
      }
    ]
  }
}

## 输出要求（严格执行）
1. 直接输出纯净的 JSON，不要包含 Markdown 标记（如 ```json）
2. 不要包含任何解释性文字
3. 能力维度必须包含：专业知识、沟通技巧、操作技能、客户服务、安全意识、应变能力
4. 课程推荐必须来自提供的课程列表，使用真实的 course_id
5. 推荐课程数量：1-5个，优先推荐能补齐短板的课程
6. priority 取值：high（得分<80的薄弱项）、medium（得分80-85）、low（锦上添花）

## 评分标准
- 90-100：优秀
- 80-89：良好
- 70-79：一般
- 60-69：需改进
- <60：亟需提升"""


# ==================== 用户提示词模板 ====================

USER_PROMPT = """对话记录：{dialogue_history}

---

用户的信息和岗位：{user_info}

---

所有可选课程：{courses}"""


# ==================== JSON Schema ====================

ABILITY_ANALYSIS_SCHEMA = {
    "type": "object",
    "required": ["analysis"],
    "properties": {
        "analysis": {
            "type": "object",
            "required": ["total_score", "ability_dimensions", "course_recommendations"],
            "properties": {
                "total_score": {
                    "type": "number",
                    "description": "总体评分（0-100）",
                    "minimum": 0,
                    "maximum": 100
                },
                "ability_dimensions": {
                    "type": "array",
                    "description": "能力维度评分列表",
                    "items": {
                        "type": "object",
                        "required": ["name", "score", "feedback"],
                        "properties": {
                            "name": {
                                "type": "string",
                                "description": "能力维度名称"
                            },
                            "score": {
                                "type": "number",
                                "description": "该维度得分（0-100）",
                                "minimum": 0,
                                "maximum": 100
                            },
                            "feedback": {
                                "type": "string",
                                "description": "该维度的反馈和建议"
                            }
                        }
                    },
                    "minItems": 1
                },
                "course_recommendations": {
                    "type": "array",
                    "description": "课程推荐列表",
                    "items": {
                        "type": "object",
                        "required": ["course_id", "course_name", "recommendation_reason", "priority", "match_score"],
                        "properties": {
                            "course_id": {
                                "type": "integer",
                                "description": "课程ID"
                            },
                            "course_name": {
                                "type": "string",
                                "description": "课程名称"
                            },
                            "recommendation_reason": {
                                "type": "string",
                                "description": "推荐理由"
                            },
                            "priority": {
                                "type": "string",
                                "description": "推荐优先级",
                                "enum": ["high", "medium", "low"]
                            },
                            "match_score": {
                                "type": "number",
                                "description": "匹配度得分（0-100）",
                                "minimum": 0,
                                "maximum": 100
                            }
                        }
                    }
                }
            }
        }
    }
}


# ==================== 能力维度常量 ====================

ABILITY_DIMENSIONS = [
    "专业知识",
    "沟通技巧",
    "操作技能",
    "客户服务",
    "安全意识",
    "应变能力",
]

PRIORITY_LEVELS = ["high", "medium", "low"]